Front Office Receptionist in Hurghada

Answered phone calls;
Greeted guests in a friendly and professional manner;
Checked guests in, issued room keys, provided information on hotel services and room location;
Accepted and processed various payment methods: credit cards, cash, vouchers, etc; Initiated and implemented up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue;
Responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns;
Settled any customer disputes in a professional and pleasant manner; Checked guests out, including resolving any late or disputed charges; Performed and run Night Audit function;
Prepared reports for other departments: F&B, Housekeeping.

Answered phone calls, redirected if necessary;
Greeted guests in a friendly and professional manner;
Completed check-in and check-out procedures, provided guests with all information on hotel services and facilities;
Accepted various payment methods;
Handled room reservation requests, entered accurate information in the hotel system; Worked in the TravelLine system.

Answered phone calls, redirected if necessary;
Greeted guests in a friendly and professional manner;
Completed check-in and check-out procedures, provided guests with all information on hotel services and facilities;
Accepted various payment methods;
Provided concierge services, such as ordering a taxi, booking tickets, organizing tours, etc.